Full Time
Published: 5 hours ago
EE/AA, Non EE/AA
Easy apply
slide range 1
Introduction
Deliver and allow excellence in all provider moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes) Personalised servicing via the Omni channel journey focusing on the universal best of interplay between our clients and the brand. Committing to our provider constitution and try to constantly make a fantastic difference.
We are presently recruiting for our Johannesburg and Cape Town offices
Duties & Responsibilities
Client provider shipping and quality
– Follow strategies and cooperate with friends and chief for first-class feasible provider delivery
Compliance and Risk Management
– Defined legal, statutory and regulatory compliance is maintained at the required standards
– Operational hazard and governance structures, measures and frameworks are complied with and crucial motion is taken to tackle issues, when necessary
Financial Management
– Contribute to price financial savings inside the branch to help with monetary dreams and targets
Operating Model
– Meet transport targets via working with different crew contributors inside and linked to the department/project
– Resolve operational overall performance variants and troubles and increase unresolved problems to greater levels
– Ensure shipping targets/objectives are met and function in a supportive manner to reap successful
delivery
Operational Implementation of Strategy
– Keep up to date with operational modifications applied in response to necessary exterior influences
– Deliver in a manner that helps and meets operational best requirements and meets the defined
departmental priorities
– Perform in accordance to described operational great exercise and perceive and enforce possibilities for
continuous transport improvement
Operational Leadership
– Deliver non-public overall performance inside Human Capital frameworks and insurance policies to make certain transport to agreed
standards and objectives
– Engage in development, teaching and mentoring
– Support transformation thru valuing diversity
– Behave in alignment with the Afrocentric values
Stakeholder Management
– Ensure appropriate, lively and informative relationships with clients and applicable stakeholders are
successfully achieved
– Address patron or stakeholder complaints in alignment with the insurance policies and methods and making sure consumer / stakeholder buy-in
-Provide correct and steady information, assembly all first-class requirements and measures -Deliver
excellence in client pride -Strive to discover areas of enchancment and sharing of thoughts with your crew -Collaborate with all groups to allow peer to peer learning.
-Service all key stakeholders in the second throughout all servicing channels as required till the service
request has been resolved -Educate stakeholders on self-help digital servicing equipment -Connect with
customers (all stakeholders) throughout all channels, enabling an intuitive ride bringing throughout our manufacturer authentically -Provide a seamless, revolutionary and holistic approach, grasp the customer’s needs
– Be a manufacturer ambassador, permitting the company presence to be felt as an extension of the experience
Generic Objectives:
Specific deliverables:
Manage Customer Service Requests:
-Service all key stakeholders in the second throughout all servicing channels as required till the service
request has been resolved
-Educate stakeholders on self
-help digital servicing tools
-Connect with your clients (all stakeholders) throughout all channels, enabling an intuitive experience
bringing throughout our manufacturer authentically
-Provide a seamless, modern and holistic approach, appreciation the customer’s needs
Manage Excellent Experiences:
-Provide correct and constant information, assembly all fantastic requirements and measures
-Deliver excellence in purchaser satisfaction
-Strive to discover areas of enchancment and sharing of thoughts with your team
-Collaborate with all groups to allow peer to peer learning
Drive Brand Loyalty:
-Be a manufacturer ambassador, permitting the manufacturer presence to be felt as an extension of the experience
Desired Experience & Qualification
Experience
1 – four years Health Care operations experience
Claims processing and reversals will be advantageous
Qualification
Matric Essential,
Call Centre or Customer Services certificates advantageous
Skills Required
-Microsoft Suite
-Customer Care
-Problem solving
-Engagement Coping
-Customer Engagement
-Excellent administration skills
-Written and verbal verbal exchange skills
-Computer Technology Skills
-Quality driven
-Numerical Ability
-Active Listening skills
-Time Management Skills
Company Benefits
Pension Fund ContributionPension Fund Contribution
Entertainment AreaEntertainment Area
Flexible working hoursFlexible working hours
Show 19 greater employer benefits
Certificates
AfroCentric Group
Medical, Health & Social CarePharmaceutical Sector
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