Duties & Responsibilities
· Business Relationship Management
· Business / Systems Analysis
· Operational Support
BUSINESS RELATIONSHIP MANAGEMENT
· Sit at the interaction of business users, developers and project manager
· Servicing
· Support Mintek divisions
· Liaise with the business regarding requirements for new or improved functionality
· Prioritise initiatives with the business based on business needs and requirements
· Coordinate with stakeholders for agreement and on the final design of solutions
BUSINESS / SYSTEM ANALYSIS
· Perform requirement analysis and Support of Initiative & Projects
· Analyse integration of systems requirements
· Document/Update procedures, processes, and system solutions
· Detailed analysis of new solutions and enhancements
· Effectively communicate insights and place to cross-functional team members and management
· Gathering critical information from meeting with various stakeholders and produce useful reports
· Translate business requirements to user stories, functional requirements, and solution design
· Ensure data and reporting needs are met
· Identify and propose potential system improvements to ICT and Business
OPERATIONAL SUPPORT
· Design and coordinate ICT and business testing
· Planning and coordination of the implementation phase
· Support, train and aid end-user adoption of system and processes
· Coordinate and manage production defects to closure
· Staying up to date on the latest process and ICT advancements to automate and modernise systems
· Adhere to business analyst best practices and ICT Governance to support business and ICT
Desired Experience & Qualification
- Minimum Honours Degree in Business Analysis, Computer Science, Information Systems, Information Technology, Mathematics, Informatics or Equivalent
- Project Management certification (Preferred Certification)
- 4 – 6 years minimum relevant experience in the related business support role or business analysis role